General Warranty Policy

US Inc [US Refrigeration] warrants that all equipment and parts are free from defects in material and workmanship under normal use and service. As more expressly defined in the US Refrigeration Commercial Warranty Policy. For more information on specific product group warranties or blank warranty claim forms, or other warranty questions, please visit our website at All warranty claims must be submitted to US, Inc. within 30 days of the warranty work being performed.


Prices – All Prices in this catalog are F.O.B. Beltsville, MD. Taxes imposed by any present or future federal, state or local laws, if paid by us, will be charged to the purchaser. Title and risk of loss to equipment pass to the purchaser upon delivery to the carrier.

Terms – Terms of net thirty days from the date of invoice will be gladly extended to those customers of known and acceptable financial standing. A service charge of 1-1/2% per month, which is an effective annual percentage rate of 18%, will be charged for invoices not paid within thirty days, but in no event will the monthly service charge exceed 1/12 of the annual percentage rate allowable under applicable state laws.
Note: Prices and terms, designs, material specifications, weights and dimensions are subject to change without notice.

Returned Goods –  (All returned merchandise must be sent freight prepaid). Merchandise must not be returned without prior approval or consent, which will be given or withheld at our sole discretion. If the merchandise is in a new, unused condition and is in its original carton with all the original packing and is a configuration appearing in our current catalog, it will be accepted back (subject to prior approval as stated above) and a credit allowed amounting to the original selling price or current selling price, whichever is lower, less the restocking charge indicated. Used or discontinued equipment will not be accepted for credit under any circumstances, unless prior approval has been given as previously stated. Any deviation from this procedure will result in delay of credit or replacement.

Cancellation For Container Orders  – Extended lead times will be required for container orders. A cancellation charge of 25% of the purchase price will be assessed for items ordered in and cancelled after the deposit is received and prior to shipment. If the container order has been shipped prior to customer’s receipt of cancellation notice, the goods cannot be returned – no refund.

Freight Damage Claims – In the event of a shortage, notify the carrier as well as US Inc. immediately. In the event of damage, notify the carrier. We are not responsible for damage occurring in transit, but will gladly render assistance necessary to pursue your claim. Merchandise must be inspected for concealed damage within 15 days of receipt.

Ordering Information – Please check the part numbers carefully when ordering. Be sure to include: Quantity, Part No., Description, and How To Ship – if you have specific routing plans. When ordering spare parts for units, designate product information and color where it is necessary to have parts match equipment you are using. Compare quality, performance and prices. Then consolidate and simplify your ordering procedure by ordering current service parts from US Inc. located nearest to your area.

Shipping Information – Unless otherwise instructed, all merchandise will be shipped as follows: 0 – 200 lbs. United Parcel Service Over 200 lbs. Truck US Inc shall select point of origin for shipments to give the most efficient service. Freight charges are from US Refrigeration’s office in Beltsville, Maryland.

Complete Service – Your trained US Inc Sales Person stands ready to serve you with ordering and technical assistance. They can also offer successful, proven merchandising ideas and placement programs that will help you to place US Refrigeration equipment in retail accounts

A Returned Goods Authorization (RGA) number must be assigned before merchandise is returned and must accompany all returned goods. Call your local sales office to obtain a RGA number. A 20% restocking fee may be applied to all returned goods (not applicable to container orders).

All prices are in U.S. Dollars — All Prices and Policies are subject to change without notice. FOB Beltsville, Maryland